Reference

How hokirmas Handles Your Privacy

Your account details, wallet connections, and payment activity through DANA, OVO, GoPay are handled with clear rules about what we collect, why we collect it, and who can access it.

Account Data ProtectedDANA, OVO, GoPay Transactions CoveredYour Access Rights ExplainedIndonesia-Focused Data Handling

Explore the Lobby Read FAQ

What We Collect and Why

hokirmas Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with hokirmas, we collect the details you provide during registration — your name, email address, and the phone number linked to your DANA, OVO, or GoPay wallet. We also log transaction records each time a deposit or withdrawal is processed, so

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your account history stays accurate and disputes can be resolved quickly. Device information — your browser type, operating system, and session timestamps — is recorded to keep your login secure and to flag unusual access from unknown devices. Players in Denpasar and elsewhere across Indonesia access
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the lobby over encrypted connections, which means your data moves between your phone and our servers without being readable in transit. We retain personal data only for as long as your account remains active or as required under the applicable laws of your eligible region. If
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you close your account, we follow the data-retention schedule set by those local rules. Availability of our platform and how we handle data each depend on local law and eligible regions; nothing in this policy creates a legal right to access where local law does not
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permit it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Our Privacy Team

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team handles privacy requests directly. Send your request with your registered account email so we can verify it's you before making any changes to your data.

Email Support Send your data request or privacy concern to our support address with your registered account email included for identity verification.

Live Chat Open the chat window inside your account dashboard and select the privacy or account topic — a support agent will pick up your query directly.

Account Settings Some data changes — like updating your linked DANA, OVO, or GoPay wallet number — can be made directly from the account settings page without contacting support.

HOW WE PROTECT DATA

Data Security and Your Controls

We keep your personal information behind access controls that limit which internal teams can view account-level details. Payment identifiers — your DANA account number, OVO reference, or GoPay wallet ID — are stored in encrypted fields and are never exposed in plain text inside our systems. Here is how the main protections work in practice.

Encrypted Storage

Your payment credentials and personal details are stored in encrypted fields. No internal tool displays a full wallet number — only a masked reference is shown for support lookups.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage non-essential cookies through the cookie preferences panel in your account.

Data Retention

Active account data is kept while your account is open. If your account is closed, we hold only what local law requires and then delete the rest on the schedule set by those rules.

Change Requests

To correct your name, email, or linked wallet details, contact support with your account email. Identity is verified before any change is applied — this step protects you if someone else tries to alter your account.

Common Privacy Questions

Here are the questions we hear most often about how personal data is handled on hokirmas. If your question is not covered here, reach out through the support channels above.

We collect your name, email address, phone number, and the wallet ID you use for DANA, OVO, or GoPay deposits. Device and session data is also logged to secure your login.

Payment identifiers are stored in encrypted fields. Only a masked reference is visible to support staff — your full wallet number is never displayed inside our internal tools.

Yes. Email our support team from your registered account address and request a data copy. We verify your identity first, then send the relevant records to that address.

We keep data while your account is active. After closure, retention follows the applicable local law for your eligible region, and data beyond that schedule is deleted.

Access is limited to specific internal teams who need it for account operations, payment verification, or dispute resolution. No broad internal access to personal account details is permitted.

Contact support with your registered email and state the correction needed. For linked wallet numbers like OVO or GoPay, the change is processed after identity verification to keep your account secure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

How hokirmas Handles Your Privacy

Reach Our Privacy Team

Data Security and Your Controls

Encrypted Storage

Cookie Use

Data Retention

Change Requests

Common Privacy Questions

01 What personal data does hokirmas collect when I register?

02 How is my DANA, OVO, or GoPay payment data stored?

03 Can I request a copy of the data hokirmas holds about me?

04 How long does hokirmas keep my personal data?

05 Who can access my account data inside hokirmas?

06 How do I update or correct my personal details?

Privacy Policy

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