Reference

What You Agree To When You Use hokirmas

These terms set out how your account works, what we expect from you, and what you can expect from us — covering deposits through DANA, OVO, and GoPay, account access, and how we handle disputes.

Account holder rulesDANA, OVO, GoPay deposit termsEligibility by regionAccount suspension policyDispute handling
hokirmas What You Agree To When You Use hokirmas
HOW WE HANDLE THIS

Account Security and Policy Commitments

These commitments reflect how we operate your account under these terms — from the moment you deposit via DANA, OVO, or GoPay through to any withdrawal request. We follow consistent internal processes so your account data and transaction history are handled the same way every time, regardless of which wallet you use or which device you access the platform from.

Account Data Retention

We retain account records, transaction logs, and wallet verification data for as long as required under applicable law and our internal compliance processes.

Login and Access Security

Account login is protected by OTP verification tied to your registered mobile number. Never share your OTP or PIN; we will never ask for them through chat or email.

Requesting Account Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit a verification request through the account settings page and follow the confirmation steps.

Who to Contact for Policy Issues

Direct all formal terms disputes, account holds, and withdrawal disagreements to our help ticket system. Live chat handles routine queries; ticket submissions create a written record.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms isn't clear, or you need to raise a concern about your account, our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, or by submitting a ticket through the help section. We aim to respond to terms and account queries in the order they arrive; complex cases may take longer to resolve than general questions.

Team online

Live Chat Support

Open the chat widget inside your account dashboard to ask about specific clauses, account restrictions, or deposit terms tied to DANA, OVO, or GoPay.

Help Ticket

Submit a written query through the help section for formal terms clarifications, account suspension appeals, or wallet verification disputes.

Account Notification Area

We publish terms updates and policy change notices directly to your account notification panel — check it regularly to stay current with any revisions.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to your account. If your question isn't covered here, raise it through the live chat or help ticket system.

The core account terms are the same whether you deposit via DANA, OVO, or GoPay. Each wallet has its own transfer confirmation step, but the account rules that apply to your funds are consistent.

We notify you of material changes through your account notification area before they take effect. Continuing to use your account after a notice counts as acceptance of the updated terms.

We may suspend your account pending a review if we detect a breach — such as shared login access or automated activity. You can appeal through the help ticket system with supporting details.

Access and account eligibility depend on local law in your region. These terms apply where hokirmas is accessible and where local regulation permits use of the platform.

Submit a data request through the help ticket system. We'll provide your transaction log and account activity records in line with applicable data handling requirements and local law.

Raise a formal dispute via the help ticket system. Include your account reference and the specific clause you're questioning. Live chat can help with routine queries but tickets create a traceable record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.